Support

Answers to common questions, and a real person when you need one.

Write to us

We usually reply within two working days. Including your iOS version and what you were doing helps.

contact@imaigination.art

Frequently asked questions

How does Proofwell know when my starter will peak?

It estimates the peak from how much you fed (the ratio), how warm your kitchen is and the flour you use, and shows it as a window rather than a single minute. Each time you tap It's peaked, Proofwell learns how fast your own starter really is, and the window gets more personal.

Can I log a feed without opening the app?

Yes. Tap Fed it on a feeding reminder, or on the Proofwell widget on your Home Screen. Both log your usual amounts and update the jar and the next reminder.

My reminders aren't arriving.
My starter lives in the fridge. How does that work?

Tap Into fridge on Today. Reminders switch to a weekly feed. When you want to bake, tap Wake up: Proofwell schedules the warm-up and two feeds so the starter is strong again in time.

What does the ready-by planner do?

Tell Proofwell when you want bread, and it works backwards through the recipe and your starter: when to feed, build the levain, mix, fold, shape and bake. It flags steps that fall in your quiet hours and offers a fix, such as a longer fridge proof. Scheduling a plan is part of Proofwell Pro; building and viewing it is free.

How do I restore Proofwell Pro on a new phone?

Open Settings → Proofwell Pro → Restore purchase, signed in with the same Apple Account you bought it with. Pro is also shared with your Family Sharing group.

Do my starters sync between devices?

Yes, if you're signed in to iCloud on both. Proofwell uses your private iCloud storage; there's no Proofwell account. Settings shows whether sync is on.

How do I export or delete my data?

Settings → Export everything (CSV) saves your starters, feeds and bakes as spreadsheet files. You can delete any feed, starter or bake in the app; see the Privacy Policy for removing iCloud copies.

There's pink, orange or fuzzy growth in my jar.

Throw the starter away, wash the jar in hot soapy water and start a new one — the from-scratch guide in Tools walks you through it. Don't taste it or bake with it.

Does Proofwell support gluten-free starters?

Yes: brown rice, sorghum and buckwheat profiles adjust the flour defaults and timings, and there's a gluten-free loaf recipe. Proofwell doesn't make claims about coeliac safety.

Can I use ounces or Fahrenheit?

Yes. Settings → Units, or the units button in Tools, switches between grams and ounces and between °C and °F.